Statement of Policy

terptree recognises the need for excellent external and internal communication for the benefit for our deaf and hearing clients, staff within terptree and freelance contractors/interpreters.

External

terptree will respond to all enquiries within 48 hours and be responsive to the customer's needs.

Internal

terptree follows best practice and is open and honest in the ways that information is communicated.

Interpreters are contacted on a regular basis to ensure that they have additional booking details as they are available.

Plain English

terptree believe strongly in the use of Plain English and aim to make all written communication easily understood and as jargon free as possible.

ICT

terptree will make the best possible use of electronic forms of communication such as email and SMS. Interpreters and clients will be contacted using both of these methods to make sure that bookings are dealt with quickly and effectively.

terptree online www.terptree.com enables clients to make bookings online and for interpreters to accept bookings. This means that there is regular access to up-dated information for both clients and interpreters.

As well as managing bookings, the website will also hold as much information as possible for the use of the community - both Deaf and hearing.

terptree online is fully accessible in British Sign Language (BSL) in order to maximise the ways in which information is communicated.